FAQs

Simply open the Indulgepass app, browse to the offer you’d like to use, and tap “Redeem” when you’re ready. Show the redemption screen or code to the vendor staff at the time of purchase. Some offers may require pre-booking, so be sure to check the offer details before redeeming.

Indulgepass offers different membership tiers to suit your lifestyle. Higher tiers typically include access to more premium offers, greater savings, and additional perks such as exclusive deals or higher redemption limits. You can compare all tiers directly in the app to find the one that fits you best.

Yes, you can upgrade your membership at any time. When you upgrade, you’ll gain immediate access to the additional benefits of the higher tier. Any price difference will be adjusted based on your current plan.

Each offer has its own usage terms. Some are one-time use, while others can be redeemed multiple times. You’ll find the exact usage limits clearly listed in the offer details section.

This is rare, but if it happens, please ensure you’re following the offer’s terms (such as valid times or booking requirements). If everything is correct and the issue persists, contact our support team through the app with the details, and we’ll resolve it as quickly as possible.

Memberships are generally non-refundable once activated. However, if you experience a technical issue or believe there’s been an error, please reach out to our support team and we’ll review your case.

You can tap the “Save” or heart icon on any offer to add it to your saved list. This makes it easy to find your favourite deals later in the app.

Some offers may be exclusive to specific membership tiers, locations, or time periods. Make sure your app is updated, location services are enabled and check your membership level to ensure you have access to all available offers.