Legal

Usage Policy

Effective Date: 1st September 2025   |   Last updated: 1st September 2025

The use of all IndulgePass products are for the sole use of IndulgePass members who have a valid Membership obtained via the IndulgePass mobile application ( App). All users are subject to the Usage Policy and any terms of use included on the Offers. Users should read the policy carefully prior to use.

This policy outlines the terms and guidelines for using our app, services, and offers. By using IndulgePass, you agree to the following terms:

1. Products

IndulgePass provides access to a variety of exclusive offers and discounts across multiple categories including dining, travel, wellness, retail, and more. Offers are curated and updated regularly to ensure members receive premium value.

2. Primary Membership

Each IndulgePass account is tied to a Primary Member—the individual who registers and manages the membership. All usage, benefits, and communications will be associated with this account.

3. Refunds

Refunds are only available within a specified refund window (see "Product Back Guarantee" section). Outside of that period, all sales are considered final unless required by local consumer law.

4. Redeeming Offers

To redeem an offer:

  • Log into your IndulgePass app.
  • Select the participating merchant.
  • Follow the specific redemption instructions (e.g., scanning a QR code, showing a digital pass, etc.).

Offers must be redeemed before payment is made and cannot be applied retroactively.

5. Offer Validity

Each offer includes specific validity dates and terms of use. Some are single-use; others may be reusable. Expired offers cannot be redeemed or reissued.

6. Exclusion Days

Some offers may not be valid on:

  • Contract: to provide the Platform and fulfill our agreement with you.
  • Consent: for marketing communications and optional features (you may withdraw consent at any time).
  • Legal Obligation: to comply with financial, tax, or regulatory requirements.
  • Legitimate Interests: to improve our services, prevent misuse, and protect our rights.

4. How We Share Your Data

We may share your data with:

  • Public holidays
  • Special occasions (e.g., Valentine's Day, New Year's Eve)
  • Weekends (where noted)

Exclusion days vary by merchant. Always check the offer details before planning your visit.

7. Validity by Category

Different categories may have varying terms:

  • Casual Dining: Offers may be used daily unless stated otherwise. Group size limits may apply.
  • Fine Dining: Advance booking is recommended. Dress codes may apply.
  • Halal: Verified Halal merchants are labelled; please confirm with the venue.
  • Vehicle Care: Offers may require appointments and are limited to specific services.
  • Retail & Fashion: Offers may exclude sale items or specific brands.
  • Travel: Offers apply to select destinations and providers only. Subject to availability.
  • Child-Friendly: Offers suitable for families; check age restrictions where applicable.
  • Hair & Beauty: Appointment may be required. Some treatments may be excluded.
  • Experiences & Entertainment: Subject to availability. Advance booking may be required.
  • Hotels & Spa: Offers may require minimum stay or weekday use.
  • Gym: Offers may be for trial sessions or limited-time access only.

8. Users per Membership

Each membership is intended for individual use. Sharing login credentials is prohibited. Some tiers may allow limited sharing with family members; please refer to your membership plan details.

9. Free Trial Period

A free trial may be available to new users. During this time, you can access selected offers with no charge. Limit one trial per user/device.

10. Product Back Guarantee

We offer a 7-day money-back guarantee from the date of purchase, provided no offers have been redeemed. To request a refund, contact our support team via the app or website.

11. Reservations

For certain merchants (especially fine dining, spas, hotels), reservations are required. Failure to make or honour a reservation may result in forfeiture of the offer.

12. General

  • Offers are subject to change or withdrawal at any time without notice.
  • Misuse or abuse of offers may result in membership suspension or cancellation.
  • IndulgePass is not responsible for service quality or availability at partner venues.

13. Intellectual Property

All content within the IndulgePass app—including logos, text, design, and offers—is the intellectual property of IndulgePass and may not be copied, reproduced, or distributed without written permission.

If you have any questions, please reach out to our support team via the Help section in the app.

14. Contact Us

For any questions or concerns, please contact:

Email: support@indulgepass.co.uk

Address: IndulgePass Ltd, Barnfield Business Centre, Brunswick Street, Nelson, Lancashire, BB9 0HT, United Kingdom

By registering or using IndulgePass, you confirm that you have read, understood, and agreed to these Terms and Conditions.